Refund Policy
This policy explains the general approach to refunds, deposits, prepaid services, packages, memberships, and retail products purchased from Mi Vida.
1. Policy Overview
This Refund Policy explains the general refund approach for purchases made directly from Mi Vida Aesthetics & Wellness. A specific service, package, promotion, membership, product, booking platform, or checkout page may include additional terms presented before purchase.
When a transaction includes specific written refund, cancellation, expiration, deposit, or return terms, those specific terms apply to that transaction to the extent permitted by law.
2. Services Already Rendered
Fees for services that have already been performed are generally not refundable merely because results vary from expectations. Aesthetic, wellness, and medical outcomes differ between individuals, and no particular result is guaranteed.
If you have a concern about a completed treatment or service, contact Mi Vida promptly so the concern can be reviewed. This does not limit any right or remedy that cannot be waived under applicable law.
3. Deposits & Prepayments
Deposits, reservation fees, or prepayments may be subject to cancellation, rescheduling, or no-show terms disclosed at the time of booking. Review any terms shown in the booking system, invoice, consent, confirmation message, or other transaction document.
If a prepaid service cannot be provided by Mi Vida, the available remedy will be determined by the circumstances, applicable transaction terms, and applicable law.
4. Packages & Memberships
Packages, treatment series, memberships, promotional bundles, and prepaid plans may have their own expiration, transfer, cancellation, credit, and refund rules. Those terms should be reviewed before purchase.
Unused amounts are not automatically refundable unless the specific purchase terms or applicable law provide otherwise.
5. Retail Products
Eligibility to return or exchange a retail product depends on the product, its condition, health and hygiene considerations, manufacturer restrictions, and the terms displayed at purchase. Opened, used, damaged-after-delivery, personalized, special-order, prescription, or hygiene-sensitive items may be ineligible for return except where required by law or where an item was defective or incorrectly supplied.
Contact Mi Vida before attempting a return so the purchase and available options can be reviewed.
6. Promotions, Discounts & Gift Items
Promotional pricing, complimentary items, bundled services, event specials, gift-with-purchase offers, and discounted packages may be subject to special conditions. Refund or credit calculations may account for services or products already received and discounts applied, where permitted by law and applicable offer terms.
7. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method when reasonably possible. Financial institutions and payment processors control the time required for a credit to appear after a refund has been processed.
8. Billing Questions & Disputes
If you believe a charge is incorrect, duplicated, unauthorized, or inconsistent with your purchase terms, contact Mi Vida promptly so the transaction can be reviewed. Purchase date, amount, service or product, and confirmation information may be requested.
9. Required Legal Rights
Nothing in this Refund Policy is intended to eliminate or restrict consumer rights, remedies, warranties, or refund obligations that cannot legally be waived. Where applicable law requires a different result, applicable law controls.
10. Contact Us
Questions about a payment, return, credit, package, or refund request can be directed to:
Mi Vida Aesthetics & Wellness
19115 FM 2252, Suite G
Garden Ridge, TX 78266
Phone: (830) 213-2395